UX design
UX design
Taipei Citizen Service
Platform
Taipei Citizen Service Platform
Taipei Citizen Service Platform
Client
Client
Taipei City Government
Taipei City Government
UX design
UX design
UX design
Project Type
Project Type
Project Type
2020
2020
Project Year
Project Year
Mission of today’s gov website
Mission of today’s gov website
Mission of today’s gov website
“Provide a cross-organization e-service platform for citizens to apply online”
“Provide a cross-organization e-service platform for citizens to apply online”
“Provide a cross-organization e-service platform for citizens to apply online”
However, too many service could make most wanted features for users being buried deep in the website.
However, too many service could make most wanted features for users being buried deep in the website.
However, too many service could make most wanted features for users being buried deep in the website.
“It take forever to rent a place for sport at the gov website” - citizen live in Taipei
“It take forever to rent a place for sport at the gov website” - citizen live in Taipei
“It take forever to rent a place for sport at the gov website” - citizen live in Taipei
Current website status
First, We start with one service
First, We start with one service
First, We start with one service
“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”
— Problem Statement
“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”
— Problem Statement
“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”
— Problem Statement
Solution Highlight
Solution Highlight
Solution Highlight
My Role
My Role
My Role
As the UX/UI design consultant in the project, I produced include:
Problem Statement
Target Audience
Design Challenge
User Experience Research
User Flow
As the UX/UI design consultant in the project, I produced include:
Problem Statement
Target Audience
Design Challenge
User Experience Research
User Flow
Redefine website positioning
Redefine website positioning
Redefine website positioning
Enhanced search function
Enhanced search function
Enhanced search function
Optimize service classification
Optimize service classification
Optimize service classification
Solution 1
Solution 1
Solution 1
Improve homepage search guide text and information classification method.
Improve homepage search guide text and information classification method.
Improve homepage search guide text and information classification method.
Before
Before
After
After
Solution 2
Solution 2
Solution 2
Optimize advanced filtering function, index label
Optimize advanced filtering function, index label
Optimize advanced filtering function, index label
Before
Before
After
After
Solution 3
Solution 3
Solution 3
Simplify the rental process, easy to complete in three steps
Simplify the rental process, easy to complete in three steps
Simplify the rental process, easy to complete in three steps
Before
Before
After
After
After
Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.
Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.
For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.
The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.
Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.
Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.
For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.
The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.
Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.
Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.
For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.
The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.
Project Summary
Project Summary
Project Summary
