UX design

UX design

Taipei Citizen Service

Platform

Taipei Citizen Service Platform

Taipei Citizen Service Platform

Client

Client

Taipei City Government

Taipei City Government

UX design

UX design

UX design

Project Type

Project Type

Project Type

2020

2020

Project Year

Project Year

Mission of today’s gov website

Mission of today’s gov website

Mission of today’s gov website

“Provide a cross-organization e-service platform for citizens to apply online”

“Provide a cross-organization e-service platform for citizens to apply online”

“Provide a cross-organization e-service platform for citizens to apply online”

However, too many service could make most wanted features for users being buried deep in the website.

However, too many service could make most wanted features for users being buried deep in the website.

However, too many service could make most wanted features for users being buried deep in the website.

“It take forever to rent a place for sport at the gov website” - citizen live in Taipei

“It take forever to rent a place for sport at the gov website” - citizen live in Taipei

“It take forever to rent a place for sport at the gov website” - citizen live in Taipei

Current website status

First, We start with one service

First, We start with one service

First, We start with one service

“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”

— Problem Statement

“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”

— Problem Statement

“The Citizen Service Platform provides more than 1,400 services. How to integrate the original, diverse information and streamline the user application procedures by introducing user-centric design optimization strategies?”

— Problem Statement

Solution Highlight

Solution Highlight

Solution Highlight

My Role

My Role

My Role

As the UX/UI design consultant in the project, I produced include:


Problem Statement

Target Audience

Design Challenge

User Experience Research

User Flow

As the UX/UI design consultant in the project, I produced include:


Problem Statement

Target Audience

Design Challenge

User Experience Research

User Flow

Redefine website positioning

Redefine website positioning

Redefine website positioning

Enhanced search function

Enhanced search function

Enhanced search function

Optimize service classification

Optimize service classification

Optimize service classification

Solution 1

Solution 1

Solution 1

Improve homepage search guide text and information classification method.

Improve homepage search guide text and information classification method.

Improve homepage search guide text and information classification method.

Before

Before

After

After

Solution 2

Solution 2

Solution 2

Optimize advanced filtering function, index label

Optimize advanced filtering function, index label

Optimize advanced filtering function, index label

Before

Before

After

After

Solution 3

Solution 3

Solution 3

Simplify the rental process, easy to complete in three steps

Simplify the rental process, easy to complete in three steps

Simplify the rental process, easy to complete in three steps

Before

Before

After

After

After

  • Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.

  • Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.

  • For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.

  • The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.

  • Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.

  • Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.

  • For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.

  • The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.

  • Useful information classification and info complicated structure will enable website users to understand the service items' content, find the service they need, and use the service smoothly.

  • Make good use of existing design patterns and follow the existing design guidelines so that users can use similar operating procedures and methods under different work requirements.

  • For websites with rich content and complex information, a good visual hierarchy plan will help read and understand information.

  • The process design is one of the frequently used interfaces, such as application and appointment. Re-plan and design the application process, simplify the steps required by users, merge or delete non-important information and pages, not only make the key processes prominent but also increase the fluency of users in the process.

Project Summary

Project Summary

Project Summary

Wei-Chung Lin ⏤ 2023

Wei-Chung Lin ⏤ 2023

Wei-Chung Lin ⏤ 2023